FAQs
Everything you need to know about custom packaging, materials, pricing, and delivery.
Yes! Our in-house design team specializes in creating eye-catching pouch artwork that stands out on retail shelves. We offer complimentary design consultations where we'll discuss your brand vision, target audience, and product positioning. Whether you have existing brand guidelines or need a complete design from scratch, we'll create professional artwork that reflects your brand identity. Our designers are experienced in packaging design and understand technical requirements like bleed areas, safe zones, and color profiles to ensure your design prints perfectly.
We accept Adobe Illustrator (.AI), PDF, EPS, and PSD files as primary formats. For raster images, we require high-resolution PNG or JPG files at minimum 300 DPI. Vector files are strongly preferred as they ensure crisp, scalable graphics at any size. Please provide files with all fonts converted to outlines or embedded, and include a 0.125" bleed on all sides. If you're unsure about file preparation, our pre-press team can review your files and provide guidance to ensure optimal print quality.
Absolutely! We provide detailed digital proofs showing exactly how your pouches will look after printing. You'll receive high-resolution PDF proofs and realistic 3D mockups that display your design on the actual pouch shape with proper lighting and shadows. This allows you to verify colors, text placement, barcode readability, and overall visual appeal before we begin production. We won't proceed until you've approved the final proof, ensuring complete satisfaction with the design.
We include unlimited design revisions at no extra cost until you're completely satisfied with your pouch design. We understand that getting your packaging perfect is crucial for your brand success. Our design team will work closely with you, incorporating your feedback and making adjustments to colors, layouts, typography, and graphics until the design meets your exact specifications. There's no rush - we want you to feel confident about your packaging before production begins.
We use CMYK (Cyan, Magenta, Yellow, Black) color mode for all printing, which is the industry standard for commercial printing. If your artwork is designed in RGB color mode, our pre-press team will convert it to CMYK and provide a color-corrected proof for your approval. We also offer Pantone spot color matching for brand-critical colors that need exact consistency. For metallic or special effects, we can incorporate foil stamping or specialty inks to achieve unique finishes.
Of course! Many of our clients work with their own graphic designers or branding agencies. We'll provide your designer with our comprehensive artwork guidelines, including dieline templates, color specifications, bleed requirements, and technical specifications. Our pre-press team will review the submitted artwork to ensure it meets production standards and will communicate directly with your designer if any adjustments are needed. This collaborative approach ensures your vision is executed flawlessly.
Our standard minimum order quantity is 1,000 units for custom printed pouches. This MOQ allows us to maintain competitive pricing while ensuring high-quality production standards. For stock pouches without custom printing, we can accommodate smaller quantities starting from 500 units. If you need larger volumes, we offer significant per-unit discounts at quantities of 5,000, 10,000, and 25,000+ units. For startups and small businesses testing new products, we can discuss flexible options - contact our sales team to explore possibilities.
Pouch pricing is calculated based on several key factors: pouch dimensions (width, height, gusset), material type (kraft paper, aluminum foil, clear plastic, biodegradable), film thickness, printing method (digital, flexographic, rotogravure), number of colors in your design, special features (zippers, spouts, windows, hang holes), finishing options (matte, gloss, soft-touch), and order quantity. Larger quantities significantly reduce per-unit costs. Use our online quote calculator for instant estimates, or contact us for a detailed custom quote tailored to your specific requirements.
No! We're proud to offer zero plate fees and zero die-cutting charges on all custom pouch orders. Traditional printing companies often charge $200-$500 in setup fees, but we've eliminated these costs to make custom packaging more accessible for businesses of all sizes. This means you can invest more in quality materials and higher quantities instead of paying for setup. Whether it's your first order or a reorder, you'll never pay plate fees with us.
Yes! We offer tiered volume discounts that increase with order quantity. Typically, you'll see price reductions at 5,000 units (10-15% savings), 10,000 units (20-25% savings), and 25,000+ units (30-35% savings). The exact discount depends on your pouch specifications and features. For businesses with ongoing packaging needs, we also offer annual contract pricing with additional benefits like priority production, dedicated account management, and locked-in rates. Contact our sales team for a volume pricing breakdown specific to your project.
We accept multiple payment methods for your convenience: major credit cards (Visa, Mastercard, American Express), bank wire transfers, ACH transfers, PayPal, and net-30 payment terms for established businesses with approved credit. For first-time orders, we require a 50% deposit upon order confirmation, with the remaining 50% due before shipment. Repeat customers with good payment history may qualify for net-30 or net-60 terms. All transactions are processed securely through encrypted payment gateways.
Absolutely! We provide free, no-obligation quotes with no pressure to purchase. Simply fill out our online quote form with your pouch specifications, or contact our sales team directly via phone or email. You'll receive a detailed quote within 24 hours (often sooner) that breaks down pricing by quantity tiers, includes shipping estimates, and outlines production timelines. We can also provide comparative quotes for different material or feature options to help you make the best decision for your budget and product needs.
Our standard production turnaround is 12-15 business days after final artwork approval and deposit payment. This timeline includes pre-press preparation, printing, lamination, pouch forming, and quality inspection. For urgent projects, we offer rush production services with 7-10 business day turnaround for an additional 20% fee. Super rush orders (5-7 days) are available on a case-by-case basis depending on our production schedule. Keep in mind that turnaround time starts only after you've approved the final proof, so prompt feedback helps expedite your order.
Yes! We offer multiple sampling options. First, we can send you blank stock samples of different materials and finishes so you can feel the quality and test functionality. Second, we provide digital 3D mockups showing your design on the pouch. Third, for an additional fee, we can create a physical pre-production sample with your actual printed design - this is highly recommended for first-time orders or new product launches. The physical sample allows you to test seal strength, fill your actual product, and verify everything before committing to full production.
Absolutely! We maintain a secure digital archive of all your artwork files, specifications, and production settings for a minimum of 3 years. This makes reordering incredibly simple - just contact us with your desired quantity and we can start production immediately without any design work or setup time. You'll receive the exact same pouches as your original order with consistent colors and quality. Reorders also benefit from faster turnaround times since we skip the design approval phase. Many clients set up recurring orders for predictable inventory management.
Yes! Each client is assigned a dedicated sales representative who becomes your primary point of contact throughout the entire process. Your rep will guide you through material selection, provide expert recommendations based on your product type, answer technical questions, coordinate with our design and production teams, and keep you updated on order status. You can reach your representative via phone, email, or video call. For new inquiries, contact our main sales line and we'll connect you with the right specialist for your industry and project needs.
Yes! You can combine multiple pouch sizes, styles, or even different products in a single order. Each variation will need to meet its individual minimum quantity requirement (typically 1,000 units per SKU). Ordering multiple sizes together can be cost-effective as you'll save on shipping and can coordinate production timing. For example, you might order 2,000 units of a 4x6" pouch and 1,500 units of a 5x8" pouch in the same order. We'll provide a consolidated quote showing pricing for each variation and combined shipping costs.
We serve diverse industries with specialized packaging solutions: Food & Beverage (snacks, dried fruits, nuts), Coffee & Tea (whole bean, ground, loose leaf), Pet Food & Treats (dog treats, cat food, supplements), Health & Wellness (vitamins, protein powder, supplements), Cosmetics & Beauty (bath salts, face masks, samples), Cannabis & CBD (flower, edibles, concentrates), Pharmaceuticals (medical devices, OTC products), and Industrial Products (hardware, electronics components). Our pouches meet FDA compliance for food contact, child-resistant requirements for cannabis, and barrier specifications for moisture-sensitive products.
We ship worldwide using reliable carriers. All pouches undergo strict quality control before shipping. We ensure proper packaging to prevent damage during transit.
Yes! We offer free shipping on orders over a certain quantity. Contact our sales team for details on free shipping thresholds for your location.
Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real-time.
Domestic shipping typically takes 3-7 business days. International shipping varies by location, usually 7-14 business days. Express shipping options are available for faster delivery.
Yes! We ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
If your order arrives damaged, contact us immediately with photos. We'll work with the carrier to file a claim and arrange for a replacement shipment at no additional cost to you.
We offer various materials including kraft paper, aluminum foil, clear plastic, and biodegradable options. Finishes include matte, glossy, soft-touch, and metallic.
You can reach us via email, phone, or live chat. Our support team is available Monday-Friday, 9 AM - 6 PM EST. We typically respond within 24 hours.
Customer satisfaction is our priority. If there's an issue with your order, contact us immediately and we'll work to resolve it, whether through reprints or refunds.
Yes! Our technical team can help you choose the right materials, barrier properties, and features for your product. We'll ensure your pouches meet all necessary requirements.
Absolutely! All our food-grade pouches are FDA compliant and made with food-safe materials. We can provide certifications and compliance documentation upon request.
Of course! Our packaging experts will assess your product needs, shelf-life requirements, and budget to recommend the perfect pouch solution. Schedule a free consultation today.